Customer Service
We offer you various services that allow you to use your AV&R machine optimally.
Training
Additionnal Services
Outsourcing
TECHNICAL SUPPORT
What’s included
Beyond the first year of use of our machines, or for any request not included in the basic warranty, you can always ask for assistance in solving the problems of your robotic machine.
AV&R supports its machines around the world. Our team travels to meet you or offers fast and reliable help through our list of experienced partners around the globe.
A Warranty with Each Machine
All our solutions are state of the art technologies and have a one-year warranty. This gives you protection against any breakage or malfunction of your machine during the stated period.
It includes complete documentation such as the user manual, the maintenance guide or the list of potential alarms. Training of your operators in the use of our systems is included in this warranty.
CLOSER TO YOU
Remote Assistance
Additional Services
We offer a comprehensive array of programs designed to train you to utilize AV&R's machines to their fullest potential. To complement our free training offerings, we have developed two advanced training options:
- Bootcamp - Master the operation of your machine and learn the fundamentals of programming.
- Custom Training -Choose the depth of your learning and determine the level of autonomy you desire in programming your machine with our software.
Do you need qualified staff to kickstart a project or handle additional work? Our outsourcing service is the perfect solution.We offer the expertise of our engineering team, specialized in automation and robotics (service available in Quebec, Canada). Whether you need support for a few days or up to a year, our staff can work directly at your facility or remotely, providing the flexibility and expertise your projects demand.
We are the official distributor of Robot Reels cable reels. These retractable coils are specifically designed for robot teach pendant cables.
BrainWave Bootcamp
BrainWave software is the power behind our abrasive finishing solutions. It allows our users to operateand adjust our machines to their production needs. This bootcamp is the new way to learn how to use our technology to its full potential.
You will be trained live by our specialists at our office in Canada, face-to-face, during 5 days. You will learn the theory and then practice on our machines under our experts supervision.
Current or future operator and programmer of our abrasive finishing machines.
September 9-13, 2024 (in English)
LEARN BY YOURSELF
AV&R ACADEMY
AV&R Academy is an online resource center designed to explain AV&R’s technology. This platform consolidates resources to help users quickly understand and operate our robotic solutions.It is a free, self-guided resource for both current and prospective AV&R customers. The Academy features step-by-step videos and tutorials tailored to various topics and user profiles, enabling you to explore how AV&R’s machines work, at your own pace.
FAQ
Frequently Asked
Questions
The main questions you ask us, with all the answers.
Anything that requires us less than 15 minutes of work. For example: answering a question, giving advice on the system adjustment, or explaining how a function works. The rule of thumb is if we can respond right away, without opening files or escalating the request, it is Free Helpdesk. Else, we apply the time spent to a support agreement.
We are open during regular business hours at Montreal’s time (EDT/EST). We often answer a request placed on the weekend depending on the availability of our team and the emergency of the call.
