Customer Service

Covid-19 – Maintaining operations (UPDATE)

March 25, 2020


On March 23, 2020, The Government of Quebec announced new measures in order to control the Coronavirus (Covid-19) spread in the Province: non-essential businesses will be closed from March 25, 2020, to April 13, 2020, inclusive.

As a Quebec-based company, AV&R is concerned by these measures:
• AV&R slows down its activities but remains open. Part of our activities are related to the military sector, considered as an essential service. However, we will continue our activities with a reduced number of employees on our premises in order to respect the recommended social distancing.
• Our teleworking activities are also maintained. Our sales, research and development and technical support teams are still active and available to answer remotely.

In this rapidly evolving context, we will keep you informed of any changes regarding our activities during the next weeks.


March 17, 2020

Covid-19 – AV&R continuing its activities while taking precautionary measures

Various government measures have been taken around the world to stem the spread of the coronavirus (COVID-19). As an international company, AV&R is directly affected by these measures, including travel restrictions. Despite this situation, we would like to inform you that our activities are continuing and that our work with our clients and partners remain our priority.

We continue to support our clients by providing remote service

With our robotic systems installed in 16 countries across 3 continents (North America, Europe and Asia), technical support at all times and under all circumstances has always been an important part of the service offered to our clients. Note that the connectivity of our robotic systems, in particular via our BrainWave software, allows us to assist you remotely without having to send an AV&R employee to your plant. Whether you are experiencing a technical problem, want to create a recipe for a new part, or for any questions, AV&R is there to answer and support you.


To contact our client service department:
+1 514 788-1420

We are focusing on the future

AV&R’s strength has always been to develop innovative technologies that meet the current and future needs of its clients. As things develop daily, in this uncertain period AV&R is investing in the future with exciting research and development projects. Various technologies that will be the future of aeronautical automation are currently being tested and we want to use this period to work with you to test these technologies. With this in mind, we encourage all of our clients and partners to send us parts for trials and testing. Please do not hesitate to contact our sales representatives for more information: info@avr-global.com

We are always there for you

To ensure the safety of our employees, we have canceled our planned trips outside of Quebec as well as our clients’ visits to our offices. However, our infrastructure and work tools allow us to communicate remotely. Our sales representatives can contact you via videoconference as needed.

In this difficult time, we reiterate our support for all of our clients who could be affected from near or far. AV&R remains present to answer you and advance your plans for the future.

– Jean-François Dupont, AV&R’s CEO



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